Best books for leaders & managers

Keith Rosen

Six Continents. 76 Countries. Millions of Managers. One relentless mission: Elevate and transform how the world leads, coaches, and sells. Since its release in 2008, Coaching Salespeople Into Sales Champions has reshaped the foundation of management. This book became the global standard for how managers lead, coach, and communicate, and is taught as core curriculum in universities worldwide, focused on developing outstanding organizations and transformative leaders. Today’s business landscape is more demanding, as companies struggle with hybrid teams, fractured communication, fear-driven workplaces, unprecedented burnout, rising turnover, and a generational shift toward purpose and quality of life over money. That’s why the dominant leadership strategy has evolved from results-driven to care-driven, and why coaching is the language and mindset of leadership in today’s highest-performing cultures. In this fully revised and expanded edition, Keith Rosen returns with groundbreaking strategies, critical conversations, and performance-driven coaching questions, grounded in his L.E.A.D.S. Coaching Framework and adapted for a world fueled by AI, automation, and rapid change. Technology is a powerful ally, only when aligned with a coaching culture that keeps people human, connected, engaged, and inspired by a shared vision. This playbook shows you how to build a thriving team and coaching culture that scales, drives consistent revenue and results, ignites motivation, and strengthens trust in every conversation. Endorsed by leaders from Microsoft, Salesforce, Johnson & Johnson, Heinz, Capital One, Pfizer, and other world-class organizations, this second edition gives sales leaders a tactical roadmap to: Increase conversion rates and win more sales. Turn around underperformers in 30 days or less. Attract and retain top talent. Save at least 25 hours each week by shifting from problem-solver to coach who develops confident, independent, and accountable critical thinkers. Turn forecast reviews into high-value coaching conversations that improve accuracy and pipeline velocity. Eliminate silos and ignite healthy collaboration across departments, teams, and cultures. Create a happy, healthy, balanced life for your team and yourself.

Matt Mayberry

A WALL STREET JOURNAL BESTSELLER Energize employee engagement and drive cultural excellence throughout your organization In Culture Is the Way: How Leaders at Every Level Build an Organization for Speed, Impact, and Excellence, former NFL Pro, world-renowned keynote speaker, and management consultant Matt Mayberry delivers an incisive and hands-on blueprint to employee engagement and peak productivity. In the book, you'll explore how leaders, at every level, can build a workplace culture that drives organizational excellence and unleashes the full potential of every employee. You'll also learn: How to build a culture where people can become the best version of themselves and transform organizational performance Five common roadblocks that prevent leaders from using culture to get the best from their people and how to overcome them How to implement your playbook for cultural excellence across your entire organization An essential roadmap to organizational transformation with an unbending focus on the importance of workplace culture, Culture Is the Way will earn a place on the bookshelves of managers, executives, and other business leaders seeking to improve the performance of their team members.

John H. Zenger, Kathleen Stinnett

COACH YOUR BUSINESS TO SUCCESS USINGTHIS “INTERACTIVE” APPROACH FROM TWO OF TODAY’SMOST FORWARD-THINKING LEADERSHIP GURUS “A wonderful and indispensable guide to the practice of coaching. The authors are among the mostseasoned practitioners around . . . and it shows! Whether you are coaching subordinates or clients,you will want to keep this book close at hand—full of detailed guidance.” —Jay A. Conger, Kravis Professor of Leadership Studies,Claremont McKenna College, and author of Building Leaders and Learning to Lead “Stinnett and Zenger provide a comprehensive look at the value of coaching inside the organization,complete with a process, tools, and supports for getting started.This book is a great resource and contribution to the field!” —Pam McLean, Ph.D., CEO, Hudson Institute of Santa Barbara “Finally, and I do mean finally, a book has emerged that is the very best guide to the philosophy,competencies, and discipline required to be a coach who makes a true difference in lives ofothers. This is not a book to read. It is a book to study and live by. Why? Because it is all there: theright questions, the right answers, and the right motives of giving your best to others.” —Larry Wilson, CEO, The Wilson Collaborative, and author of Play to Win! “The Extraordinary Coach offers a compelling view of what it means to be a truly effective leader—one who empowers and grows capability through coaching. It demystifiescoaching into an actionable framework that generates immediate change.” —Christy Consler, Vice President, Leadership Developmentand Sustainability, Safeway, Inc. “Powerful, thought-provoking, and packed with practical tools, concepts, and ideas you can useimmediately. It will change the way you think about coaching, and about yourself.” —Lou Kaucic, retired Chief People Officer of Applebee’s International, founder of CoachesCollective International About the Book: Imagine your workplace filled with curious,creative, committed employees. Peoplewho take initiative, who are fearless decisionmakers, who “own” their work. With theright coaching system in place, this dream willsoon become reality. With The Extraordinary Coach, leadershipguru Jack Zenger and coaching expertKathleen Stinnett deliver an entire toolboxfor coaching your organization to success.While other such books simply tell you howto coach, The Extraordinary Coach uses companionvideos (at www.zengerfolkman.com),worksheets, checklists, sample questions, andthe latest research fi ndings to provide a fullimmersioncourse on becoming the kindof coach who brings dramatic changes toan organization. Applying Zenger and Stinnett’s system,you’ll see immediate results in your businessincluding: Increased productivity High-energy company culture Dynamic supervisor/employeerelationships Creative problem solving Greater risk taking Heightened innovation The authors collected 360-degree feedbackassessments from some of the most effectiveleaders in business today and identified thosewho were excellent coaches. Then they combinedthe research with the latest findingsfrom the worlds of psychology, adult development,and systems theory to map out the realscience behind effective coaching. The resultis a practical, evidence-based coaching systemthat can be applied in any type of business. When you coach individuals to success, youlead your entire organization to success. This“interactive” package is exactly what you needto master one of today’s most critical businessleadership skills.

Keith Rosen

"Coaching is the universal language of learning, development, and change." Imagine a workplace without fear, stress, or worry. Instead, you're acknowledged as a valued, contributing team player who doesn't sacrifice priorities, values, happiness, or your life for your job. Sound ludicrous? Consider this is a reality in many thriving organizations. Most leadership books don't apply to sales leadership. Sales leaders are uniquely and indispensably special and need to be coached in a way that's aligned with their role, core competencies, and individuality to achieve their personal goals and company objectives. What if you can successfully coach anyone in 15, 5, or even 60 seconds using one question? Sales Leadership makes delivering consistent, high-impact coaching easy. For busy, caring managers, this removes the pressure and misconception that, "Coaching is difficult, doesn't work, and I don't have time to coach." Since most managers don't know how to coach, they become part of the non-stop, problem-solving legion of frustrated Chief Problem Solvers who habitually do others' work, create dependency, and nourish the seed of mediocrity. Great business leaders shift from doing people's jobs to developing them by learning the language of leadership coaching. In its powerful simplicity, Sales Leadership delivers a chronological path to develop a thriving coaching culture and coaching leaders who develop top performing teams and sales champions. Using Keith's intuitive LEADS Coaching FrameworkTM, the coaching talk tracks for critical conversations, and his Enrollment strategy to create loyal, unified teams, you will inspire immediate change. Now, coaching is easily woven into your daily conversations and rhythm of business so that it becomes a natural, healthy habit. In his award-winning book, Coaching Salespeople Into Sales Champions, Keith was the first Master Certified Coach to share his personal coaching playbook that is now the standard for coaching excellence. Ten years later, and one million miles traveled, he reveals the evolution of sales leadership and coaching mastery through his experiences working with Fortune 5000 companies and small businesses worldwide. In the first book ever titled Sales Leadership, you'll master the ability to: Ask more questions, give less advice, and build trust and accountability to rely on people to do their job. Reduce your workload and save 20 hours a week on unproductive and wasteful activities. Shatter the toxic myths around coaching to eliminate generational gaps and departmental silos. Achieve business objectives, boost sales faster, and retain more customers. Create buy-in around strategic change and improve daily performance metrics. Assess company readiness and ensure implementation of a successful and sustainable coaching initiative and create a healthy, happy workplace. "People create the mindset, mindset shapes behavior, behavior defines culture, and ultimately, culture determines success. That's why the primary business objective is: To Make Your People More Valuable."

John D. W. Beck, Neil M. Yeager

A hands-on, proven approach to mastering the art and science of leadership. Based on 10 years of development and research with thousands of managers at hundreds of seminars, the authors have devised the L4 System which consists of a highly refined method for working with individuals and groups that promotes teamwork, maximizes potential and totally utilizes resources.

Larry C. Spears

"I believe that [Bob Greenleaf's] essay, 'The Servant as Leader' is the most singular and useful statement on leadership that I have read in the last 20 years. Despite a virtual tidal wave of books on leadership during the last few years, there is something different about Bob Greenleaf's essay, something both simpler and more profound . . . For many years, I simply told people not to waste their time reading all the other managerial leadership books. 'If you are really serious about the deeper territory of true leadership,' I would say, 'read Greenleaf.' " —from Chapter 20 by Peter M. Senge, Director of the Center for Organizational Learning at MIT's Sloan School of Management and author of The Fifth Discipline: The Art and Practice of the Learning Organization "There is a building momentum for enlightened leadership in the for-profit world, the social sector, and many areas of government today . . . Good books that deal with the beliefs and convictions that nurture this movement are not easy to find. This is one. Reflections on Leadership is a worthy and worthwhile gift to all those who attach high value both to their responsibilities and to the people with whom they work." —from the Foreword, by Max DePree, Chairman and CEO of Herman Miller Inc. and author of Leadership Is an Art and Leadership Jazz "I could give you three examples of major businesses who have used this business of servant-leadership training . . . at times of terrible crisis and have worked themselves out of the crisis. Practicing servant-leadership . . . had absolutely enormous incredible benefits for them . . . and then they threw it away. Because, as soon as the crisis passed, they said 'why exert ourselves?' The great problem is not how to . . . teach servant-leadership in the first place, but to get organizations to continue to use it and embed it in part of their culture." —from Chapter 7 by M. Scott Peck, author of The Road Less Traveled "Reflections on Leadership is fitting tribute to a man whose own sense of service has given all of us hope that at long last leaders will recognize that power of purpose is far stronger than power of position. After nearly 30 years, Robert K. Greenleaf's work has struck a resonant chord in the minds and hearts of scholars and practitioners alike. His message lives through others, the true legacy of a servant-leader." —Jim Kouzes, Chairman and CEO of TPG/Learning Systems and coauthor of The Leadership Challenge and Credibility "We are each indebted to Greenleaf for bringing spirit and values into the workplace. His ideas will have enduring value for every generation of leaders." —Peter Block, Founding Partner, Designed Learning Inc. and author of The Empowered Manager, Flawless Consulting, and Stewardship: Choosing Service Over Self-Interest In the twenty-five years since Robert K. Greenleaf first articulated his vision of "servant-leadership," the world has seen a steady expansion in the influence of the man and his ideas. Hailed as the "grandfather" of the modern empowerment movement in business leadership, Greenleaf described true leaders as those who lead by serving others —empowering them to reach their full potential. He saw the ideal leader as one who transforms and integrates an organization; a steward with a commitment to the growth of people and the building of a community. Reflections on Leadership demonstrates the scope of Greenleaf's impact on contemporary management theory and offers key essays by Greenleaf and his leading business and intellectual disciples. They include such influential thinkers as M. Scott Peck, author of The Road Less Traveled, and Peter Senge, author of The Fifth Discipline. "Despite all the buzz about modern leadership techniques, no one knows better than Greenleaf what really matters." —Working Woman magazine Reflections on Leadership opens with two remarkable essays by Greenleaf himself. One of them, "Reflections from Experience," published here for the first time, presents Greenleaf's prophetic observations on the use of executive power in an organization. In "Life's Choices and Markers," Greenleaf recounts five significant influences that led him to develop his revolutionary ideas on the nature of leadership. "Servant-leadership deals with the reality of power in everyday life—its legitimacy, the ethical restraints upon it and the beneficial results that can be attained through the appropriate use of power." —The New York Times In Reflections on Leadership, a host of notable management thinkers explore the implications of the servant-leadership concept in such areas as: Business ethics Team-building and servant-leadership Corporate risk-taking Spirit in the workplace Becoming a servant-leader The future of leadership For those who have already benefited from Greenleaf's ideas and wish to deepen their understanding, this is an essential book. It is also the ideal introduction for those eager to draw on a source of wisdom that has inspired so many others.

John R. Walker

A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text’s unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more The importance of recognizing and practicing cross-cultural diversity and interaction A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates Employee assistance programs A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals Aligned to the American Culinary Federation (ACF) accreditation requirements, Supervision in the Hospitality Industry provides resources for students in hospitality courses, and early-career leaders and managers.

Cengage Gale

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